Utility question or concern? Contact the PUCO

The Public Utilities Commission of Ohio (PUCO) urges consumers to contact the PUCO Call Center at (800) 686-PUCO (7826) or visit the PUCO website at www.PUCO.ohio.gov when faced with a utility issue. The PUCO has a dedicated staff highly capable of resolving issues between you (the consumer) and any of the utilities the PUCO regulates.

Each year, the PUCO Call Center receives tens‐of‐thousands of contacts from utility customers. Many of these customers have a question that a representative can quickly handle. In other instances, issues require a closer examination and a PUCO investigator is assigned to look into the matter. During that process, the PUCO investigator works with the utility company to help mediate the situation.

Five most common reasons to contact the PUCO:

Utility bill questions and concerns

Questions about choosing an electric or natural gas provider

Service disconnection issues

How to save money on energy bills through energy conservation

Low income assistance and payment plans

The PUCO recommends trying first to resolve the issue with the utility directly by calling their customer service line. If the problem or complaint persists, call the PUCO at (800) 686-PUCO (7826) or file your concern online at www.PUCO.ohio.gov and one of our professional representatives will assist you.

The PUCO affects every household in Ohio by regulating investor-owned utilities including electric and natural gas utilities, landline telephone companies, water and wastewater companies and rail and trucking companies. The PUCO does not regulate providers of cable, cellular, propane gas, heating oil or internet service; and does not have jurisdiction over co-operative or municipal utilities.

The PUCO learns a great deal from utility consumers’ contacts. This information is used to ensure that utility companies engage in fair and reasonable practices and helps the PUCO formulate rules and regulations.

For more information, visit the PUCO website at www.PUCO.ohio.gov.